What is NetSense NMS?
NetSense NMS by Extreme Labs is a purpose-built network monitoring and management platform for ISPs. It delivers full visibility from the backbone to in-home WiFi, enabling proactive fault detection, automated workflows, and real-time insights into OLTs, ONUs, switches, and customer devices. Designed for last-mile and in-home challenges, NetSense NMS provides actionable alerts, reliable performance, and dedicated ISP-focused support—all without the hardware or operational burden of traditional systems. Focus on your network while we handle the monitoring, management, and analytics.
NetSense NMS's Core Features
End-to-End Network Visibility
Unified monitoring across backbone, OLTs, ONUs, switches, customer premises equipment and in-home WiFi so ISPs can see service health from core to subscriber.
Real-time Fault Detection & Alerts
Continuous telemetry and threshold/ anomaly-based detection with instant alerts and prioritized incident notifications to reduce MTTR.
Automated Workflows & Remote Remediation
Built-in automation for triage and remediation (tickets, device reboots, config pushes) to minimize manual intervention and truck rolls.
Performance Analytics & Reporting
Historical trends, SLA dashboards, per-subscriber KPIs and customizable reports for capacity planning, SLA verification and regulatory needs.
Cloud-managed, ISP-focused Support
Hosted management that reduces hardware and operational burden, with multi-tenant capabilities and dedicated ISP support and onboarding.