Convershake
Visit SiteAI-powered contact center platform providing real-time knowledge & voice automation for customer service teams
Convershake
Visit SiteAI-powered contact center platform providing real-time knowledge & voice automation for customer service teams
What is Convershake?
Convershake is a cutting-edge AI platform designed to revolutionize contact center operations by delivering real-time knowledge and actionable insights directly to agents during customer interactions. By leveraging advanced natural language processing and machine learning, Convershake provides instant access to relevant information, suggested responses, and troubleshooting guidance, enabling agents to resolve queries faster and more accurately.
Convershake's Core Features
Real-time AI Agent Assist
Provide agents with instant, sourced answers, suggested responses and troubleshooting steps during live interactions to reduce handle time and improve accuracy.
Unified Knowledge Ingestion
Automatically ingest, index and understand documents (PDFs, Word, internal KBs) so all customer- and product-information is available in one searchable place.
Voice Automation & Upsell Guidance
Detect opportunities and suggest compliant upsell/cross-sell prompts during calls, plus support voice automation workflows to increase revenue and conversion rates.
Security & Compliance Controls
GDPR- and ISO27001-aligned security, encryption at rest and in transit, plus centralized updates to ensure every agent uses the latest, compliant information.
Integrations & Analytics
Connects with leading CCaaS/CRMs (e.g., Genesys, Salesforce) and provides dashboards and insights to track AHT, upsell performance, onboarding progress and agent utilization.